If your computer does not respond to the connection of a MIR device, first check that the USB port of your computer or mobile device is not in sleep mode. If it is, wake the computer and then disconnect and reconnect the MIR device.

Should the problem persist:

Make sure the USB cable is correctly connected to the computer or mobile device

Make sure the USB cable is not connected through a port replicator – connections should always be between MIR device and computer

Is the correct USB driver installed? Has it been updated?

Further USB connectivity issues can be resolved via your winspiroPRO® software.

Open winspiroPRO® and select the ‘Options’ tab at the top of the page. Select 'Configurations" from the sub-menu.

A pop-up box will appear. Select ‘Communication’.

Select ‘USB’, then click on ‘Test’.

The software should display the model AND serial number of the connected device.

If only the Device model is displayed, the device drivers will need to be reinstalled.

Instructions on how to install device drivers can be found in the attached document below.

If the software reports your device as ‘Disconnected’, there may be a problem with your cable. Repeat the above steps using a different USB cable.

If the software still reports your device as being disconnected, please submit a support request with Zone Medical Pty Ltd.

A Zone Medical Pty Ltd technician will then perform a device assessment. If applicable, pricing information will be provided prior to service.