Please change the USB cable to begin
troubleshooting.
If the problem persists, please submit a support
request with Zone Medical Pty Ltd.
By visiting www.zonemedical.com.au – Support – Support
Request and completing the onscreen form. You will be emailed a Support Ticket
Number and receive a reply email within 24 hours.
If necessary, you will be emailed instructions to
send your device for repair. (assessment fee may apply)
Our technicians will perform an assessment of the
device and decide whether the USB port needs to be replaced.
A quote will be provided prior to the service
commencing.
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Thank you for your support request #2016 with Zone Medical.
We have tested your spirometer and it IS working but intermittently.
The internal socket has been damaged and will require replacement.
It will need to be forwarded to ABLE services (who are the authorised service centre for MIR) to have the socket replaced.
As mentioned in the email below, it is not covered by warranty as it has been physically damaged and is not a manufacturer defect.
ABLE services have told me that it should cost about $95 +GST (as long as no additional repairs are required).
Our assessment fee is $65 +GST but I am happy to waive this and forward it to ABLE Services to be repaired at this time.
Please reply to this email if you would like me to proceed.
Thank you for your support request #2251 with Zone Medical.
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1) Check that the connection between spirometer and software is not faulty
a) Make sure the USB cord is functional. You can simply try another standard USB to mini/micro USB cable depending on the type of your device.
b) Make sure the communication port in the PC is functional. Try connecting the USB cable to a different USB port.
If it intermittently connects and disconnects and you have tried the solution above, the device microUSB socket has probably been damaged.
It will need to be forwarded to ABLE services (who are the authorised service centre for MIR) to have the socket replaced.
Iit should cost about $95 +GST (as long as no additional repairs are required).
ABLE Services
Unit 3/16 Dividend Street
Mansfield
Queensland 4122
07 3349 2555